Know Thy Customer

Great article from the Washington Post on the McDonald’s turnaround. “This is what happens when McDonald’s listens to its customers.” Boils down to last quote in the article which pretty much sums up everything all great company’s must do:

“I think listening to the customer is going to the most important rule McDonald’s has to follow,” said Tristano. “As long as they’re doing that, they should be fine, because the customer usually has the answer.”

One thought on “Know Thy Customer

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s