Know Thy Customer

Great article from the Washington Post on the McDonald’s turnaround. “This is what happens when McDonald’s listens to its customers.” Boils down to last quote in the article which pretty much sums up everything all great company’s must do:

“I think listening to the customer is going to the most important rule McDonald’s has to follow,” said Tristano. “As long as they’re doing that, they should be fine, because the customer usually has the answer.”

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